Abrashem Ltd works with boutiques, retailers, resellers and trade buyers through a catalogue and enquiry-led wholesale process. Refunds, returns or order adjustments are reviewed according to the confirmed order details, product condition and the issue reported by the buyer.
Before an order is confirmed, trade buyers should review:
Product details
Available stock
Quantity
Pricing
Delivery information
Any order-specific terms
Once an order is confirmed, refund or return eligibility may depend on the nature of the product, order agreement and reason for the request.
If an item arrives damaged or incorrect, please contact Abrashem Ltd as soon as possible.
Please include:
Order reference
Business name
Contact details
Clear photos of the item
Description of the issue
Our team will review the request and advise the next step.
A refund or replacement may be considered if:
The item received is incorrect
The item arrives damaged
There is a confirmed order processing issue
The issue is reported within the agreed review period
Refunds are not automatically guaranteed and will be reviewed case by case.
Refunds may not apply where:
The buyer changes their mind after order confirmation
The item has been used, altered or damaged after delivery
The issue is reported too late
The product was supplied as described
The order was made under special or agreed trade terms
To request a refund review, contact Abrashem Ltd with your order details and reason for the request.
Our team will review the information and respond with the available options.
This policy is intended for wholesale and trade enquiries. Final refund terms may depend on the confirmed order agreement.
